Services & policies
No vague promises. This is the standard every order is held to.
If we ever fall short of it, you have it in writing.
Quality
The 18-point filmed PDI
Every vehicle passes this checklist before crating, filmed per VIN and uploaded to a shared folder you can open before the container seals. A bike that was never started in China becomes your problem at destination; we make sure that never happens.
- 01VIN & engine number match against order sheet
- 02Fluids filled: engine oil, brake fluid, coolant (where applicable)
- 03Cold start + 3-minute idle, listen for abnormal noise
- 04Throttle response & return
- 05Run through all gears on stand or test strip
- 06Front & rear brake actuation and free play
- 07ABS warning-light self-check (ABS models)
- 08Suspension compression check, fork seal inspection
- 09Wheel spoke tension / rim runout spot check
- 10Chain tension & lubrication
- 11All lights: head (high/low), brake, indicators, plate
- 12Horn, kill switch, side-stand sensor
- 13Dash functions & odometer reading recorded
- 14Fastener torque spot check: axles, handlebar clamp, engine mounts
- 15Fuel system: no leaks at tap, lines, carb/injector body
- 16Cosmetic inspection: paint, plastics, welds photographed
- 17Accessories & toolkit contents verified against packing list
- 18Full walk-around video per VIN, uploaded before crating
Paperwork
Documents with every container
| Document | What it covers |
|---|---|
| Commercial invoice & packing list | Single set covering the whole mixed container |
| Bill of lading | Telex release or original, your choice |
| Certificate of origin | CO / Form E / FTA form per your market |
| Per-VIN sheet | VIN, engine number, color, PDI video link for every unit |
| Loading report | Layer-by-layer photos taken during container stuffing |
| Pre-shipment conformity | SABER, PVoC, SONCAP, INEN or 3CV support where your market requires it, arranged before loading |
Payment
Staged so money moves after you have seen the bikes
First order
30% deposit on order confirmation, 70% balance against PDI videos + loading report before vessel departure. Alibaba Trade Assurance escrow accepted.
Repeat orders
Terms negotiated order by order as the relationship builds, including L/C for larger containers.
What we never do
Ask for 100% upfront on a first order, or change beneficiary accounts mid-transaction. Verify our bank details by video call any time.
Warranty & parts
The honest version
Cross-border warranty on vehicles is mostly a fiction: nobody ships a bike back to China. What actually works, and what we commit to, is this.
Transit & assembly-defect claims
Report within 14 days of container arrival with photos or video against our loading report. Confirmed defective parts are replaced free in your next shipment, or credited.
Parts-first support
Every order ships with a matched spare-parts kit and you keep a standing parts account. The fix for most field issues is a same-day part swap at your workshop, not a claim war.
Technical documentation
Uncrating, break-in, maintenance intervals, torque tables and troubleshooting per platform on the support hub, plus a WhatsApp line for your mechanics.
What we don’t promise
Engine rebuild coverage, wear items, or damage from misassembly at destination. Anyone promising you that from China is planning to disappear when you invoke it.
Dealer program
Built for repeat business
The terms improve as the relationship does.
01
Priority stock alerts
First look at factory overstock and cancelled-order units, the highest-margin buys in this trade.
02
Repeat-order pricing
Documented price ladder: your FOB drops at the 2nd and 4th container.
03
White-label path
From 100 units per model we organize your own brand: decals, nameplate, color box, with the factory’s cooperation and honestly scoped.
04
Parts account
Standing spare-parts account with consolidated monthly air or sea shipments when you need faster than container cadence.
05
Technical support
Platform manuals, torque tables, wiring basics and troubleshooting on the support hub; WhatsApp line for your mechanics for anything the pages don’t cover.
06
Show hosting
Visiting Chongqing? We host dealers at CIMAMotor and take you to the factories and the parts market, free.
Start with one mixed container: price your first build here.
Ready to build your container?
Send models and quantities. Line-by-line FOB Chongqing quote within 24 hours, in English or Spanish.