Claims & parts
Warranty claims
No fine print you cannot find, no ‘contact your local distributor’. Here is what is covered, what is not, and a five-minute filing process.
Typically covered
- Manufacturing defects in engine, gearbox, frame, wheels, electrics and EFI components that appear in normal use within the agreed period (6 months standard, 12 months negotiable on larger orders; e-moto batteries typically 12 months or a cycle count, per the battery maker).
- Parts missing or damaged before the container sealed (our loading photos are the reference) — replaced free by courier or with your next container.
- Batteries that will not hold charge when reported within 30 days of arrival.
- Paint and plating defects present on delivery and photographed at destination PDI.
Not covered
- Wear items: tires, tubes, chains, sprockets, brake pads and shoes, clutch plates, bulbs, cables, filters, spark plugs, CVT belts.
- Crash, drop, water ingress, misuse, racing, overloading, or modifications (including controller reprogramming on e-motos beyond our supplied parameters).
- Damage from skipped break-in or first service, wrong oil (car oil in a wet clutch), or fuel contamination.
- Transit damage after our seal — that goes to marine insurance or the carrier, and we help you document it.
- Labour at your workshop. Our remedy is parts (or credit), not labour reimbursement; this is the norm for factory-direct trade and it is priced into the FOB.
Exact period and terms are written into each quotation and order confirmation. If a term on this page and your order differ, the order prevails.
How to file
| 1. Gather | VIN (photo of the frame plate), odometer reading, purchase/invoice reference, 2–4 photos of the fault, a 30-second video of the symptom where it can be shown (noise, leak, dash code). |
| 2. Send | WhatsApp +1 646 235 7816 or email crazyfish91@gmail.com with subject “CLAIM + VIN”. One message per unit. |
| 3. Reply within 48 h | We confirm receipt, may ask for one more check (a voltage reading, a torque check) and give you a claim number. |
| 4. Decision within 7 days | Approved, approved-partial, or declined with the reason. Factory-referred cases (engine internals) can take up to 14 days because the factory looks at the evidence too. |
| 5. Remedy | Parts shipped by courier (typical 5–10 days) or loaded free in your next container; or a credit note against your next order. Complete-unit replacement only for structural defects, at our discretion. |
Parts orders that are not claims
Wear parts, crash parts and restocking go through the same channel without the claim tag — see ordering spare parts. Small orders ship by courier; anything over about 20 kg is cheaper in your next container.
FAQ
- Who actually gives the warranty — you or the factory?
- Both. The factory warrants its product to us on the terms in our purchase contract; we pass that to you and handle the process, so you deal with one counterpart. Where the factory declines a legitimate claim, we have absorbed the cost on small parts before and will say so in writing at order time.
- Can the customer contact you directly?
- No — the dealer is our customer. You file, we reply to you, you handle the rider. That keeps the record straight and protects your relationship with the customer.
- What if the same fault appears on several units?
- Tell us at once. A pattern (say, three units with the same regulator fault) becomes a batch claim: we pre-ship the parts for all units in the container, not just the ones reported.
- Do you pay for labour?
- No. Factory-direct pricing does not include a labour fund; that is why our FOB is 10–30% under a distributor’s. If you need labour cover, tell us at quote stage and we can price an extended parts-plus-labour allowance into the order.
- How long do you keep parts for a model?
- Platform parts (engines, EFI, brakes) are shared across many brands and remain available for years. Model-specific plastics can disappear when a factory changes design, which is why we recommend ordering a plastics set with each container.
Ready to build your container?
Send models and quantities. Line-by-line FOB Chongqing quote within 24 hours, in English or Spanish.